Last updated: 10 August 2026
At EquiKnight, we want you to be happy with your purchase. If something isn’t right, please contact us and we’ll be happy to assist.
This policy applies to purchases made through the EquiKnight online store and should be read together with your rights under applicable South African consumer law.
Change-of-Mind Returns
You may return an eligible product within 7 days of receiving your order if you have changed your mind.
To qualify for a change-of-mind return, the product must be:
- unused and unworn;
- in its original condition;
- returned with all original tags, labels, accessories and packaging where applicable; and
- suitable for resale.
Please take reasonable care when trying on apparel, boots, hats, jewellery and other products.
The cost of returning a change-of-mind item to EquiKnight is for the customer’s account.
Exchanges
If you need a different size or would prefer another item, we are happy to assist with an exchange, subject to stock availability.
Please contact info@equiknight.co.za within 7 days of receiving your order before returning the product.
For exchanges resulting from a change of mind or an incorrect size selected by the customer:
- the customer is responsible for the cost of returning the original product to EquiKnight; and
- a R90 shipping fee will apply to sending the replacement product to the customer.
If the replacement product costs more than the original product, the customer will be required to pay the difference. If it costs less, the difference will be refunded.
Incorrect Product Received
If EquiKnight sends you a product different from the one you ordered, please contact us at info@equiknight.co.za as soon as reasonably possible.
We will arrange the return at our cost and, subject to availability, send you the correct product. Alternatively, where appropriate, a refund will be provided.
Damaged or Defective Products
If you receive a product that is damaged, defective, unsafe or not of acceptable quality, please contact info@equiknight.co.za with your order details and, where possible, photographs showing the issue.
Where applicable under South African consumer law, defective goods may be returned without penalty and at EquiKnight’s risk and expense. Depending on the circumstances and applicable law, you may be entitled to a repair, replacement or refund.
Normal wear and tear, misuse, accidental damage, neglect, improper care, alterations or damage resulting from use contrary to the product’s intended purpose will not ordinarily be regarded as a product defect.
Sizing
Please check the product description and available sizing information carefully before ordering, particularly for boots, apparel and hats.
Choosing an incorrect size does not make a product defective. However, an eligible unused and unworn product may still be returned or exchanged in accordance with this policy.
Products That Cannot Be Returned
Certain products may not qualify for change-of-mind returns where return is excluded by applicable law, including products that have been personalised or altered specifically for the customer or products that, by their nature, cannot reasonably be returned.
For hygiene reasons, certain products may also be subject to specific return restrictions where permitted by law. Any such restriction will be clearly stated on the relevant product page.
These restrictions do not limit your statutory rights where a product is defective, unsafe, incorrectly supplied or otherwise returnable under applicable law.
How to Request a Return or Exchange
Before returning a product, please contact us at:
Please provide:
- your order number;
- the product you wish to return or exchange;
- the reason for the return or exchange; and
- photographs where the product is damaged, defective or incorrectly supplied.
We will provide you with the necessary return instructions.
Please do not send a return without contacting us first.
Refunds
Once a returned product has been received and assessed, we will notify you of the outcome.
Where a refund is due, it will be processed using the appropriate payment or refund method. The time taken for the funds to reflect may depend on your payment provider or financial institution.
For a change-of-mind return, the customer is responsible for the direct cost of returning the product to EquiKnight, subject to applicable law.
Where EquiKnight has supplied an incorrect, defective or otherwise legally returnable product for which EquiKnight is responsible, the applicable return costs will be borne by EquiKnight.
Contact Us
For any return, exchange or refund enquiries, please contact:
EquiKnight
Email: info@equiknight.co.za
We will endeavour to resolve returns, exchanges and refunds fairly and in accordance with applicable South African consumer law.