Last updated: 10 August 2026
1. Introduction
Welcome to EquiKnight.
These Terms & Conditions apply to your use of the EquiKnight website and to purchases made through our online store.
By placing an order through our website, you agree to these Terms & Conditions together with our Privacy Policy, Shipping & Delivery Policy, and Returns, Exchanges & Refunds Policy.
Nothing in these Terms & Conditions is intended to limit or exclude any rights available to you under applicable South African law.
2. Products
EquiKnight offers a range of apparel, footwear, accessories, jewellery, equestrian products, gifts and other lifestyle products.
We aim to describe and display our products as accurately as reasonably possible. However, colours and appearance may vary slightly depending on lighting, photography, screen settings and the device used to view the website.
Where products are available in different sizes, colours, styles or other variations, customers are responsible for selecting the required option before completing an order.
Product availability is subject to stock on hand.
3. Product Sizing
Sizing may vary between products, styles and manufacturers.
Where applicable, sizing information will be provided in the product description or accompanying size information.
Customers are encouraged to check the available sizing information carefully before placing an order, particularly when purchasing apparel, footwear and hats.
Our Returns, Exchanges & Refunds Policy applies where a customer wishes to return or exchange an eligible product because an incorrect size was selected.
4. Pricing
All prices displayed on the EquiKnight website are stated in South African rand (R).
The price applicable to an order is the price displayed at the time the order is placed, subject to correction of obvious errors where permitted by law.
Delivery charges are shown separately during checkout and are added to the order total before payment.
EquiKnight reserves the right to change product prices at any time. Changes will not ordinarily affect orders already accepted and paid for.
5. Orders
When placing an order, you are responsible for ensuring that the information you provide is complete and accurate.
After an order is submitted, you may receive an electronic acknowledgement or confirmation relating to the order.
All orders remain subject to payment confirmation, stock availability and acceptance by EquiKnight.
If we are unable to fulfil an order or part of an order after payment has been received, we will contact you and arrange an appropriate replacement, alternative or refund, depending on the circumstances and your applicable rights.
6. Payment
Payment must be completed using one of the payment methods made available at checkout.
Orders will only be prepared for dispatch once payment has been successfully confirmed.
Online payments may be processed through a third-party payment service provider. EquiKnight does not store customers’ complete card details on its own systems.
If a payment is unsuccessful or cannot be confirmed, the order may not be processed until payment has been successfully completed.
7. Shipping & Delivery
EquiKnight currently delivers within South Africa.
A standard shipping fee of R90 per order applies unless otherwise stated on the website or during checkout.
Orders are generally prepared for dispatch within 1–2 business days after payment confirmation, and delivery will generally take approximately 2–5 business days after dispatch. Delivery to regional or outlying areas may take longer.
Delivery times are estimates and may be affected by circumstances outside EquiKnight’s reasonable control.
Customers are responsible for providing complete and accurate delivery and contact information.
Full details are available in our Shipping & Delivery Policy.
8. Returns, Exchanges & Refunds
Returns, exchanges and refunds are handled in accordance with our Returns, Exchanges & Refunds Policy and applicable South African consumer law.
Customers should contact info@equiknight.co.za before returning a product.
Nothing in these Terms & Conditions or our Returns, Exchanges & Refunds Policy limits any statutory rights that cannot lawfully be excluded.
9. Order Cancellations
If you wish to cancel an order, please contact us at info@equiknight.co.za as soon as possible.
If an order has not yet been dispatched, we will endeavour to assist with the cancellation.
If an order has already been dispatched, the applicable return provisions and any rights available under South African consumer law will apply.
EquiKnight may cancel an order where reasonably necessary, including where:
- a product is unavailable;
- payment cannot be confirmed;
- an obvious pricing or product information error has occurred;
- fraudulent or unauthorised activity is reasonably suspected; or
- circumstances outside our reasonable control prevent us from fulfilling the order.
Where an order that has already been paid for is cancelled by EquiKnight and no alternative arrangement is agreed with the customer, an appropriate refund will be processed.
10. Promotions and Discounts
From time to time, EquiKnight may offer promotions, discounts or promotional codes.
Promotions may be subject to specific terms, availability, validity periods or other conditions communicated with the promotion.
Unless otherwise stated, promotional offers cannot be exchanged for cash.
EquiKnight reserves the right to withdraw or amend a promotion where reasonably necessary, subject to orders already validly concluded and applicable law.
11. Website Availability
We aim to keep the EquiKnight website available and functioning correctly but cannot guarantee uninterrupted or error-free access.
The website may occasionally be unavailable due to maintenance, technical problems, hosting issues, updates or circumstances outside our reasonable control.
We may modify, update or improve the website and its functionality from time to time.
12. Intellectual Property
Unless otherwise stated, the EquiKnight name, logo, branding, website content, graphics and original material appearing on this website belong to EquiKnight or are used with appropriate permission.
You may use the website for personal shopping and informational purposes.
You may not reproduce, distribute, modify, commercially exploit or otherwise use EquiKnight’s protected content without permission, except where permitted by law.
13. Third-Party Services and Links
Our website may use or provide access to services operated by third parties, including payment providers, courier services and other technology providers.
Our website may also contain links to independently operated third-party websites.
EquiKnight is not responsible for the content, availability or privacy practices of independently operated third-party websites.
14. Responsible Use of Products
Customers are responsible for using products appropriately and for their intended purpose.
Where a product is used for riding, equestrian activities or other physical activities, customers should exercise appropriate care and judgement and use suitable safety equipment where required.
No product should be used in a manner that is unsafe, inappropriate or contrary to any instructions or warnings supplied with the product.
Nothing in this section excludes or limits liability that cannot lawfully be excluded under South African law.
15. Limitation of Liability
To the extent permitted by applicable law, EquiKnight will not be responsible for indirect or consequential losses arising from circumstances outside our reasonable control.
Nothing in these Terms & Conditions excludes or limits any liability or consumer right that may not legally be excluded or limited under South African law.
16. Privacy
Personal information collected through the EquiKnight website is processed in accordance with our Privacy Policy and applicable South African privacy legislation.
By using our website or placing an order, you acknowledge that information reasonably necessary to process payment, fulfil your order and arrange delivery may be shared with relevant service providers.
17. Changes to These Terms & Conditions
EquiKnight may update these Terms & Conditions from time to time to reflect changes to our business, website, services or applicable legal requirements.
The latest version will be published on our website and will indicate the date on which it was last updated.
Changes will apply from the date they are published and will not ordinarily alter the terms applicable to transactions already concluded.
18. Governing Law
These Terms & Conditions are governed by the laws of the Republic of South Africa.
Any dispute arising from the use of our website or a purchase from EquiKnight will be dealt with in accordance with applicable South African law and any rights or remedies available to consumers.
19. Contact Us
If you have questions regarding these Terms & Conditions, an order or our online store, please contact:
EquiKnight
Email: info@equiknight.co.za