Last updated: 10 August 2026
1. Introduction
EquiKnight respects your privacy and is committed to protecting the personal information you provide when using our website or purchasing from our online store.
This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and your rights regarding your personal information.
We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African laws.
2. Information We Collect
When you place an order, contact us or use our website, we may collect information including:
- your name and surname;
- email address;
- telephone or mobile number;
- billing and delivery address;
- products ordered and order history;
- information relating to payments and order status;
- communications you send to us; and
- technical information associated with your use of our website, such as your IP address, browser information and cookies where applicable.
We collect only information that is reasonably necessary for the purposes for which it is required.
3. How We Use Your Information
We may use your personal information to:
- process and fulfil your orders;
- confirm and administer payments;
- arrange delivery of your purchases;
- provide order and delivery updates;
- communicate with you regarding your order;
- process returns, exchanges and refunds;
- respond to enquiries and provide customer support;
- maintain appropriate transaction, accounting and business records;
- prevent fraud, misuse and unauthorised transactions;
- operate, maintain and improve our website and online store; and
- comply with applicable legal and regulatory requirements.
We will not use your personal information for purposes that are incompatible with the reason for which it was collected, unless permitted or required by law.
4. Payment Information
Online payments are processed through third-party payment service providers.
EquiKnight does not store customers’ complete card details on its own systems. Payment information required to process a transaction is handled by the applicable payment service provider and is subject to that provider’s security and privacy practices.
5. Delivery and Courier Services
To fulfil and deliver your order, we may provide the information reasonably required for delivery to a third-party courier service.
This may include your name, delivery address, telephone number, email address and information necessary to identify and deliver your parcel.
Courier providers may process this information for purposes associated with collecting, transporting, tracking and delivering your order.
6. Sharing Your Personal Information
EquiKnight does not sell your personal information.
We may share personal information with third parties where reasonably necessary to operate our business, fulfil your order or comply with legal requirements. These may include:
- payment service providers;
- courier and delivery providers;
- website hosting and technology providers;
- professional service providers where necessary; and
- government, regulatory or law-enforcement authorities where disclosure is required or permitted by law.
Where third parties process personal information on our behalf, appropriate measures are expected to be taken to protect that information.
7. Marketing Communications
Making a purchase from EquiKnight does not automatically subscribe you to marketing communications.
Where we offer promotional emails or other electronic marketing, these communications will be managed in accordance with applicable law. Where required, your consent will be obtained, and you will be given an appropriate means of opting out of future marketing communications.
8. Cookies and Website Information
Our website may use cookies and similar technologies to enable the website and online store to function effectively. These may include cookies associated with shopping carts, checkout, security, website preferences and performance.
Additional cookies or similar technologies may be used for analytics or other website functionality where applicable.
You can manage cookies through your browser settings, although disabling certain cookies may affect the functionality of the website or online store.
9. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.
Access to personal information is limited to persons and service providers who reasonably require it for legitimate business purposes.
10. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or for periods required or permitted by applicable law.
Certain transaction and order information may need to be retained for accounting, tax, legal, fraud-prevention or dispute-resolution purposes after an order has been completed.
When personal information is no longer reasonably required, it will be deleted, destroyed or de-identified where appropriate.
11. Your Rights
Subject to applicable law, you may request access to personal information that EquiKnight holds about you.
You may also request the correction or deletion of personal information where appropriate, or object to certain processing of your personal information where permitted by law.
To make a privacy-related request, contact us at:
We may need to verify your identity before providing, correcting or deleting personal information.
12. Security Incidents
If we become aware of a security compromise involving personal information, we will take reasonable steps to investigate and respond to the incident and will make notifications where required by applicable law.
13. Third-Party Websites
Our website may contain links to websites or services operated by third parties.
EquiKnight is not responsible for the privacy practices of independently operated third-party websites or services. We recommend reviewing their privacy policies before providing personal information to them.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, business operations, service providers or applicable legal requirements.
The latest version will be published on the EquiKnight website and will show the date on which it was last updated.
15. Contact Us
For questions, requests or concerns relating to this Privacy Policy or the processing of your personal information, please contact:
EquiKnight
Email: info@equiknight.co.za
You also have the right to approach the South African Information Regulator regarding concerns about the processing of your personal information.