Last updated: 10 August 2026
Shipping Area
EquiKnight currently delivers to addresses within South Africa only.
Shipping Fee
A standard shipping fee of R90 per order applies to all orders, regardless of order value, number of items purchased or delivery destination within South Africa.
The shipping fee will be displayed and added to your order total at checkout.
Order Processing
Orders are processed once payment has been successfully confirmed.
We aim to prepare and dispatch orders within 1–2 business days after payment confirmation. Orders placed over weekends or public holidays will be processed from the next business day.
Delivery
Orders are delivered using a third-party courier service.
Delivery will generally take approximately 2–5 business days after dispatch. Delivery to outlying or regional areas may take longer.
Delivery times are estimates and may be affected by circumstances outside EquiKnight’s control, including courier delays, adverse weather, public holidays or other disruptions.
Tracking Your Order
Once your order has been dispatched, tracking information will be sent to the email address provided with your order. This will allow you to follow the progress of your delivery.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address and contact information when placing an order.
Please check your delivery details carefully before completing your purchase.
If incorrect or incomplete information results in a parcel being redirected, returned or requiring redelivery, any additional courier charges incurred may be for the customer’s account.
Delivery Issues
If your parcel has not arrived within the expected delivery period, please contact us at info@equiknight.co.za and we will assist in following up with the courier.
Once an order has been handed to the courier, delivery is performed by an independent third-party service provider. EquiKnight will nevertheless assist customers with reasonable enquiries relating to delayed, missing or incorrectly delivered parcels.
Damaged Parcels
If your parcel arrives visibly damaged, please photograph the parcel and its packaging and contact info@equiknight.co.za as soon as reasonably possible so that we can investigate the matter.
Our Shipping & Delivery Policy does not limit any rights you may have under applicable South African consumer law.